Returns & Exchanges
At Maison Berger, we want you to be completely satisfied with your home fragrance experience. If you are not entirely happy with your purchase, you may return unused items in their original packaging within 30 days of delivery.
Initiate Your Request
Contact our customer service team or visit our online portal with your order number and email address to start the return process.
Pack with Care
Carefully place the unused items, including all fragrance refills and accessories, back into their original Maison Berger gift boxes to prevent damage during transit.
Label and Ship
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Quality Inspection and Refund
Once our warehouse receives and inspects your return for quality assurance, we will issue a full refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing